Terms of Service

These Terms of Service (the "Terms") are a binding legal agreement between you and Cwiz LLC, a Wyoming limited liability company doing business as Scrape AI ("Scrape AI," "we," "us," or "our"). They govern your access to and use of the website at getscrape.ai, the Scrape AI web application, and every related feature, document, and support service we provide (together, the "Services").

PLEASE READ SECTION 20 CAREFULLY. IT REQUIRES MOST DISPUTES BETWEEN YOU AND US TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, UNLESS YOU OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 20.7.

PAID SUBSCRIPTIONS RENEW AUTOMATICALLY EVERY MONTH UNTIL YOU CANCEL. SEE SECTION 6.

1. Agreement to these Terms

1.1 How you agree. You must agree to these Terms and acknowledge our Privacy Policy before you can create an account. You agree by checking the box presented at sign-up (or on any screen that asks you to accept updated Terms) and continuing. You also agree each time you use the Services.

1.2 Documents that form the agreement. The following are part of these Terms and are incorporated by reference: our Privacy Policy, our Acceptable Use Policy, our Data Processing Addendum (which applies when you upload personal data on behalf of a business, as described in Section 9.6), our Cookie Policy, our Copyright Policy, and the plan details shown on our pricing page and in your account at the time you subscribe (together with these Terms, the "Agreement"). If there is a conflict, the Data Processing Addendum controls for the processing of personal data, these Terms control for everything else, and then the remaining documents apply in the order listed.

1.3 Using the Services for an organization. If you accept these Terms or use the Services on behalf of a company, firm, or other organization, you represent that you have authority to bind it, and "you" means both you personally and that organization. If you do not have that authority, or you do not agree, do not create an account or use the Services.

1.4 Electronic agreement and communications. You agree that these Terms are a written agreement signed electronically, and that we may provide notices, disclosures, receipts, and other communications to you electronically, by email to the address on your account or within the Services. Electronic communications satisfy any legal requirement that a communication be in writing.

2. Eligibility

2.1 Age and capacity. You must be at least 18 years old and able to form a binding contract to use the Services. The Services are not directed to children, and we do not knowingly allow anyone under 18 to create an account.

2.2 Businesses and individuals. The Services may be used by businesses and by individuals acting for professional purposes, such as freelancers, sole proprietors, and employees. If you are a consumer under the laws of your country, nothing in these Terms limits rights that those laws give you and that cannot be waived by contract.

2.3 Paid plans in the EU, EEA, Switzerland, and UK. Paid plans purchased by customers located in the European Union, the European Economic Area, Switzerland, or the United Kingdom are available only to businesses buying for business purposes. By subscribing from one of those places, you confirm that you are acting for a business and not as a consumer, and you agree to provide a valid VAT or other tax identification number when asked at checkout. Individuals in those places may use the free plan.

2.4 Sanctions and export controls. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions; that you are not on, or owned or controlled by anyone on, a U.S. government restricted-party list (including the Specially Designated Nationals List); and that you will not use, export, or re-export the Services or any output in violation of U.S. or other applicable export-control or sanctions laws.

3. The Services

3.1 What Scrape AI does. Scrape AI lets you upload documents, uses artificial intelligence and text recognition to suggest the data fields those documents contain and to extract the values of those fields, checks each extracted value against the text of your document, shows where values are printed on PDF pages, lets you review the results in a spreadsheet-style table, and, on paid plans, lets you edit and export the results (for example as CSV or Excel files, or to Google Sheets).

3.2 Supported files and limits. The Services currently accept PDF files and Microsoft Word (.docx) files. Each file is limited to 10 pages and 25 MB, and Word files are also limited by text length. Word files do not have a page preview or highlights. We may reject files that are corrupt, encrypted, too large, too long, or otherwise unsupported, and we will tell you why a file was rejected. Other limits, such as the number of documents per run and per billing period, depend on your plan and are shown on our pricing page and in your account.

3.3 Changes to the Services. We continually improve the Services and may add, change, or remove features or limits. If we remove a feature that is material to a paid plan you have already paid for, we will give you reasonable notice and, if the change materially reduces the paid plan, you may cancel and receive a prorated refund of fees prepaid for the remaining part of the billing period.

3.4 Beta features. Features labeled beta, preview, early access, or experimental are offered as-is, may be changed or discontinued at any time, and are excluded from any commitment in these Terms to the extent permitted by law.

3.5 Availability and support. We aim to keep the Services available and to respond to support requests sent to support@getscrape.ai, but we do not promise any particular uptime or response time unless we agree to one in a separate signed agreement. Paid plans that include priority support receive priority in our support queue; this is not a guaranteed response time. We may perform maintenance that temporarily limits availability.

4. Your account

4.1 Accurate information. You must provide accurate, complete information when you create your account and keep it up to date. Changes to your account email address are handled through support.

4.2 Security of your account. You are responsible for safeguarding your password and any other login method, for all activity that occurs under your account, and for the activity of anyone you allow to access the Services through your account. Each account is for one person; do not share login credentials. Notify us immediately at support@getscrape.ai if you suspect unauthorized access.

4.3 One free allowance per person. The free plan is provided once per person. You may not create multiple accounts, use alternate email addresses (including addresses that deliver to the same inbox, such as Gmail addresses that differ only by dots or "+" tags), or delete and re-create an account in order to obtain additional free documents, runs, or field suggestions. To enforce this, we refuse sign-ups from an email address that delivers to the same inbox as an existing account, and, when an account that used any free allowance is deleted, we keep a one-way, keyed hash of its email address for 12 months, so that a new account created with that address starts with the free allowance already used. See our Privacy Policy for details.

4.4 Account deletion by you. You may delete your account at any time from Settings in the Services. Deleting your account immediately and permanently deletes your account, your uploaded files, your extracted data, and your runs, cancels any paid subscription, and cannot be undone. While documents are still processing, account deletion is temporarily unavailable. Export anything you want to keep before deleting your account (exports are available on paid plans).

5. Plans, allowances, and usage

5.1 Plans. We offer a free plan and paid subscription plans. A plan's price, document allowance, run limits, documents-per-run limit, field-suggestion limits, and features are described on our pricing page and in your account when you subscribe. Business plans are arranged with us directly and may have custom limits.

5.2 What counts toward your allowance. A document counts toward your allowance when you start processing it (for example, when you click Scrape or add documents to a run). A document counts even if processing later fails, the document has no readable text, or you later delete it or the run that contains it. Uploading the same file again counts as a new document. Field suggestions (the automatic scan that proposes fields before a run) are counted separately and are not charged when a scan returns no suggestions. Naming a run and uploading files without processing them do not count.

5.3 Free plan. The free plan includes a limited lifetime number of documents, runs, and field suggestions, as shown on our pricing page. On the free plan you can view your results in the Services but cannot edit them, export them, or copy them out of the Services. Free allowances are lifetime totals for the person, not per account (see Section 4.3), and include documents processed while you were on a paid plan.

5.4 Paid allowances. Paid allowances apply per billing period. Unused allowances do not carry over to the next period and have no cash value. If you upgrade during a billing period, your new plan's allowance applies for the rest of that period and documents already processed in that period continue to count toward it.

5.5 Processing and automatic retries. We process documents automatically and retry automatically when a temporary error occurs. We do not offer manual re-processing of a document; processing the same document again requires uploading it again as a new document.

5.6 Technical limits. We may apply reasonable technical limits, such as rate limits and limits on the number of fields, field-name length, and run-name length, to protect the Services and other users. Attempting to circumvent any limit is a breach of these Terms.

6. Subscriptions, automatic renewal, billing, and cancellation

6.1 Automatic renewal. When you buy a paid plan, you are buying a subscription that automatically renews every month at the then-current price for your plan, plus any applicable taxes, until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method at the start of the subscription and at the start of each monthly renewal period, without further action by you, until you cancel. We currently offer monthly billing only.

6.2 How to cancel. You can cancel at any time online, from Settings → Billing & usage → Manage billing in the Services, which opens our payment processor's secure billing portal. You can also ask us to cancel by emailing support@getscrape.ai from the email address on your account. Cancellation takes effect at the end of the current billing period: you keep your paid plan until then, you will not be charged again, and your account then moves to the free plan. Deleting your account also cancels your subscription immediately.

6.3 Price changes. We may change the price of a plan. We will notify you by email at least 30 days before a price change applies to your subscription, and the new price will apply from your next renewal after the notice period. If you do not want to pay the new price, you may cancel before it takes effect.

6.4 Upgrades and downgrades. Upgrades take effect immediately, and you are charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the end of the current billing period.

6.5 Payment and taxes. Payments are processed by Stripe, Inc. We do not receive or store your full card number. You must provide a valid payment method and keep it current. Prices are shown in U.S. dollars and exclude taxes unless stated otherwise. You are responsible for all applicable sales, use, value-added, goods and services, and similar taxes, other than taxes on our income.

6.6 Failed payments. If a payment fails, we and our payment processor may retry the charge for up to about two weeks, during which your paid plan remains active and we will notify you. If payment is not completed, your subscription is cancelled and your account moves to the free plan. A failed payment does not delete your documents or data.

6.7 Refunds. Except as required by law or as expressly stated in these Terms, fees are non-refundable, including for partial billing periods, unused allowances, and documents that failed to process. We may, at our discretion, issue a refund or credit in a particular case; doing so does not oblige us to do so again.

6.8 EU and UK consumers: right of withdrawal. Paid plans in those places are for businesses only (Section 2.3). If you are nonetheless a consumer in the European Union or the United Kingdom, you may have a right to withdraw from a subscription within 14 days of purchase. By starting a paid subscription, you expressly request that we begin providing the paid Services immediately, and you acknowledge that if you withdraw within the 14 days you must pay for the Services provided up to the time you withdraw, and that you lose the right of withdrawal once the Services have been fully provided. To withdraw, email support@getscrape.ai with your account email and a clear statement that you are withdrawing.

6.9 Business plans. Business plans are invoiced or arranged as we agree with you in writing, and limits for a Business account are set by us. Where a separate written agreement for a Business plan conflicts with these Terms, that agreement controls.

6.10 Chargebacks. If you dispute a charge with your bank instead of contacting us first, we may suspend your account while the dispute is resolved.

7. Your Content

7.1 What Your Content is. "Your Content" means the files you upload, the page images and text we create from them, the values extracted from them, your field names and definitions, your edits, your exports, and any other material you submit to the Services. "Output" means the extracted values, highlights, field suggestions, and other results the Services generate for you from Your Content. Output is part of Your Content.

7.2 You own Your Content. As between you and us, you retain all rights in Your Content. We do not claim ownership of Your Content or Output.

7.3 License you give us. You grant us and our service providers a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, analyze, display, and create derivative data from Your Content solely to provide, maintain, secure, and support the Services for you, to prevent abuse, and to comply with law. This license ends when Your Content is deleted from our systems, except for copies we are required to keep by law and copies that expire on our providers' normal schedules as described in our Privacy Policy.

7.4 No AI training on Your Content. We do not use Your Content to train or fine-tune artificial intelligence models, and we use AI and text-recognition providers that, by contract or by our configuration, do not use Your Content to train their models.

7.5 Who can see Your Content. Your Content is private to your account. Our personnel access Your Content only (a) at your request or with your permission, for example to resolve a support request; (b) when needed to investigate a processing failure, a security incident, or suspected abuse or violation of these Terms; or (c) when required by law.

7.6 Usage data. We collect information about how the Services are used, such as counts of documents, runs, and field suggestions, timings, and error reports, to operate, bill, secure, and improve the Services. We may use usage data that does not identify you or include Your Content to understand and improve the Services. This does not permit us to use Your Content to train AI models.

7.7 Your responsibilities for Your Content. You represent and warrant that: (a) you own Your Content or have obtained all rights, licenses, consents, and permissions needed to upload it and have it processed as described in the Agreement; (b) where Your Content contains personal information about other people, you have a lawful basis to process it, have provided every notice, and have obtained every consent, that applicable law requires for that processing, including processing by our service providers in the United States; (c) Your Content and your use of the Services do not infringe, misappropriate, or violate anyone's intellectual property, privacy, publicity, or other rights, or any law or contract; and (d) Your Content does not contain malware or anything designed to harm the Services or others.

7.8 Prohibited data. The Services are not designed to protect certain categories of data, and you agree not to upload them unless we have expressly agreed otherwise in a signed writing: (a) protected health information governed by the U.S. Health Insurance Portability and Accountability Act (HIPAA); we are not a business associate and do not sign business associate agreements; (b) full payment card numbers, card security codes, or other payment-card data governed by the PCI Data Security Standard; (c) government identifiers such as Social Security numbers, passport numbers, or driver's license numbers in bulk, or bank account credentials; (d) personal data of children under 16; (e) "special category" or sensitive personal data (such as health, genetic, biometric, racial or ethnic origin, religious beliefs, sexual orientation, or criminal records) beyond what is incidental to an ordinary business document; and (f) data whose processing requires a government security clearance or is controlled under export-control laws. You are solely responsible for any such data you upload in breach of this Section.

7.9 Backups are your responsibility. The Services are not a backup or archival service. Keep your own copies of your original documents and of any results you need.

8. AI output: review before you rely on it

8.1 AI can be wrong. The Services use artificial intelligence and optical character recognition, which can make mistakes. Output may be incomplete, may assign a printed value to the wrong field, may miss values that are present, or may misread characters, especially for scanned, handwritten, low-quality, unusual, or very long documents. Scrape AI checks extracted values against the text of your document and leaves a field blank rather than guess, but that check confirms only that the value is printed in the document; it does not guarantee that the value is the correct value for the field you defined.

8.2 You must review Output. You are responsible for reviewing Output against your source documents before you rely on it, and for every decision, filing, payment, report, or action you take using it. You must not use Output as the sole basis for any decision that produces legal or similarly significant effects for a person, such as a decision about employment, credit, lending, housing, insurance, education, or access to essential services.

8.3 No professional advice. The Services do not provide legal, tax, accounting, financial, investment, medical, or other professional advice, and Output is not a substitute for that advice.

8.4 Similar Output for others. Because of how AI works, the Services may generate similar Output for other users. Output generated for other users is not your Output.

9. Privacy and data protection

9.1 Privacy Policy. Our Privacy Policy explains how we collect and use information about you and how we handle Your Content. You acknowledge that you have read it.

9.2 Service providers. We use the service providers listed on our Subprocessors page to provide the Services. We will update that page before we add a provider that processes Your Content.

9.3 Location. We and our service providers process and store data in the United States. By using the Services, you consent to the transfer of your information, and you confirm that you are permitted to transfer Your Content, to the United States.

9.4 Security. We use reasonable technical and organizational measures designed to protect Your Content, as described in our Privacy Policy and our Data Processing Addendum. No method of transmission or storage is completely secure, and we cannot guarantee that unauthorized access will never occur.

9.5 Security incidents. If we confirm a security incident that results in unauthorized access to Your Content, we will notify you without undue delay and provide information reasonably available to us to help you meet your own obligations, as required by law and our Data Processing Addendum.

9.6 Data Processing Addendum. When Your Content includes personal data about other people and you use the Services for business or professional purposes, you are the controller (or a processor acting for your own customer) of that personal data and we process it on your behalf as your processor or service provider. Our Data Processing Addendum applies to that processing automatically, without any further signature, and forms part of these Terms.

10. Acceptable use

You must comply with our Acceptable Use Policy. In summary, you must not: upload anything unlawful or anything you have no right to upload; use the Services to violate anyone's rights or privacy; attempt to access another user's account or data; probe, scan, or test the security of the Services without our written permission; upload malware; interfere with or overload the Services; circumvent plan limits, rate limits, or free-plan restrictions (including by creating multiple accounts); resell the Services or offer them as a service bureau except as part of your own professional work for your own clients; reverse engineer the Services except where the law expressly allows; scrape the Services or access them by automated means other than the features we provide; use the Services or Output to build a competing product or to train a competing AI model; or use the Services in violation of law or of the usage policies of our AI providers.

11. Third-party services

The Services depend on third-party providers, and some features let you connect services you choose, such as signing in with Google or exporting to Google Sheets. Your use of a third-party service you connect is also governed by that service's own terms and privacy policy. We are not responsible for services we do not control, but we remain responsible for our own obligations under the Agreement. When you export to Google Sheets, you authorize us to create and write the spreadsheet you choose using the permission you grant in your browser for that export.

12. Our intellectual property

12.1 Ownership. We and our licensors own all rights in the Services, including our software, models, prompts, designs, text, graphics, logos, and trademarks, and all improvements to them. Except for the limited right to use the Services under the Agreement, no rights are granted to you.

12.2 Your right to use the Services. Subject to the Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription for your own internal business or professional purposes.

12.3 Feedback. If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you. Feedback does not include Your Content.

12.4 Trademarks. "Scrape AI" and our logos are our trademarks. You may not use them without our prior written permission.

12.5 Publicity. We will not identify you or your organization as a customer in our marketing without your prior permission.

13. Copyright complaints

We respond to notices of alleged copyright infringement as described in our Copyright Policy, consistent with the U.S. Digital Millennium Copyright Act. We terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

14. Confidentiality

We treat Your Content as your confidential information and use it only as permitted by the Agreement. Any non-public information we share with you about the Services, such as unreleased features, pricing offered privately, or security information, is our confidential information, and you agree not to disclose it except as required by law. These obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already lawfully knew, or that it independently developed.

15. Suspension and termination

15.1 By you. You may stop using the Services at any time, cancel a paid subscription as described in Section 6.2, and delete your account as described in Section 4.4.

15.2 By us. We may suspend or terminate your access to all or part of the Services, with or without notice: (a) if you materially breach the Agreement, including the Acceptable Use Policy; (b) if you fail to pay fees when due; (c) if required by law or by a government or court order; (d) if your use creates a security, legal, or operational risk to us, our providers, or other users; or (e) if we stop offering the Services. Where reasonable and lawful, we will give you notice and an opportunity to cure before suspending or terminating for a breach that can be cured. If we terminate your paid subscription for reason (e), or otherwise without cause, we will refund the fees you prepaid for the unused part of the billing period.

15.3 Effect of termination. When your account ends, your right to use the Services ends, and we delete your account and Your Content as described in our Privacy Policy. Sections 5.2, 6.5, 6.7, 7, 8, 12, 14, 15.3, and 16 through 23, and any other provision that by its nature should survive, survive termination.

16. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, OUTPUT, AND ALL CONTENT AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE AND OUR LICENSORS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. YOU USE THE SERVICES AND OUTPUT AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

17. Limitation of liability

17.1 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SCRAPE AI, CWIZ LLC, OR ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUT, OR THE AGREEMENT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUT, OR THE AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, AND (B) ONE HUNDRED U.S. DOLLARS (US $100).

17.3 Exceptions and basis of the bargain. The limits in this Section do not apply to your obligation to pay fees, your indemnity obligations, your breach of Section 10 or the Acceptable Use Policy, or any liability that cannot be limited or excluded by law (such as liability for fraud, or, where applicable, for death or personal injury caused by negligence). You agree that these limits reflect a reasonable allocation of risk and are an essential basis of the bargain between you and us, and that we would not provide the Services without them.

18. Indemnity

You will defend, indemnify, and hold harmless Cwiz LLC and its members, managers, employees, contractors, and agents from and against any third-party claim, demand, investigation, or proceeding, and all related losses, damages, fines, penalties, costs, and reasonable attorneys' fees, arising out of or relating to: (a) Your Content, including any claim that it infringes or misappropriates anyone's rights, or that it was collected, uploaded, or processed without a notice, consent, or lawful basis required by law; (b) your use of the Services or Output, including decisions made using Output; (c) your breach of the Agreement; or (d) your violation of any law or third-party right. We will notify you of the claim, let you control the defense (except that you may not settle a claim that imposes any obligation on us without our written consent), and cooperate reasonably at your expense. If you are a consumer, this Section applies only to the extent permitted by the law of your place of residence.

19. Changes to these Terms

We may update these Terms and the other documents that form the Agreement. We will post the updated version with a new "Last updated" date. If a change is material, we will notify you by email or in the Services at least 15 days before it takes effect, unless the change is required by law or addresses a security or abuse risk, in which case it may take effect sooner. We may require you to accept updated Terms before you continue using the Services. If you do not agree to a change, you must stop using the Services and cancel your subscription before the change takes effect; your continued use after the effective date means you accept the change. Changes to Section 20 will not apply to any dispute of which we had actual notice before the change took effect.

20. Dispute resolution: binding arbitration and class-action waiver

20.1 Informal resolution first. Before starting any arbitration or court proceeding, you and we agree to try to resolve any dispute informally. The party raising the dispute must send a written notice describing it, the relief requested, and the sender's contact details: notices to us go to legal@getscrape.ai and by mail to the address in Section 23.10; notices to you go to the email address on your account. For 60 days after the notice is received, the parties will negotiate in good faith, and, if requested, will hold an individual telephone or video conference that you (and your lawyer, if you have one) attend personally. Any time limit for bringing a claim is suspended during this period.

20.2 Agreement to arbitrate. If the dispute is not resolved within that period, you and we agree that any dispute, claim, or controversy arising out of or relating to the Agreement, the Services, Output, or our relationship, including its formation, scope, validity, and enforceability, will be resolved only by binding individual arbitration, except as provided in Section 20.4. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

20.3 Rules and procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules if you are an individual using the Services primarily for personal, family, or household purposes, and otherwise under its Commercial Arbitration Rules, as modified by this Section, before a single arbitrator. The arbitration will be conducted by video conference or in writing where possible, or otherwise in Sheridan County, Wyoming, or in the county where you live if you are a consumer. The arbitrator may award the same individual relief a court could award, but only in favor of the individual party seeking relief and only to the extent needed to provide relief for that party's individual claim. Payment of filing, administration, and arbitrator fees will be governed by the AAA rules, except that for a claim of US $10,000 or less brought by an individual, we will pay those fees other than the amount you would have paid to file a claim in court. Judgment on the award may be entered in any court with jurisdiction.

20.4 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies and stays in that court; and (b) seek a temporary restraining order, preliminary injunction, or other equitable relief in court to protect its intellectual property rights or to stop unauthorized access to, or misuse of, the Services.

20.5 Class-action and jury-trial waiver. YOU AND WE EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If a court decides that this Section 20.5 is unenforceable as to a particular claim or request for relief, that claim or request (and only that one) will be severed and decided in court after all individual arbitrable claims are resolved, and the remainder of this Section 20 will still apply.

20.6 Mass arbitration. If 25 or more demands for arbitration that are similar in substance are filed against us by or with the help of the same law firm or coordinated group within 90 days, the parties agree that the AAA's Mass Arbitration Supplementary Rules will apply where available, that the demands will be administered in batches of no more than 50, that only one batch will proceed at a time, that fees will be charged per batch, and that the statute of limitations is suspended for each demand until its batch is administered.

20.7 30-day right to opt out. You may opt out of this Section 20 by sending an email to legal@getscrape.ai within 30 days after you first accept these Terms, from the email address on your account, stating your name and that you opt out of arbitration. Opting out does not affect any other part of the Agreement and does not affect any prior agreement to arbitrate.

20.8 Time limit for claims. To the fullest extent permitted by law, any claim arising out of or relating to the Agreement or the Services must be filed within one year after the claim arises; otherwise it is permanently barred.

20.9 Consumers outside the United States. If you are a consumer residing in the European Union, the United Kingdom, or another country whose law does not permit pre-dispute arbitration agreements with consumers, Sections 20.2 through 20.6 do not apply to you, and you may bring proceedings in the courts of your country of residence.

21. Governing law and venue

The Agreement is governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 20, the state courts located in Sheridan County, Wyoming, and the United States District Court for the District of Wyoming have exclusive jurisdiction over any dispute, and you and we consent to their personal jurisdiction and venue. If you are a consumer in the European Union or the United Kingdom, you also keep the protection of the mandatory provisions of the law of your country of residence.

22. Notice to California residents

Under California Civil Code Section 1789.3, California users are entitled to the following notice: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

23. General

23.1 Entire agreement. The Agreement is the entire agreement between you and us about the Services and supersedes all prior agreements and understandings about them. Any purchase order or other terms you provide are void.

23.2 Severability. If any provision of the Agreement is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

23.3 No waiver. Our failure or delay in enforcing a provision is not a waiver of our right to enforce it later.

23.4 Assignment. You may not assign or transfer the Agreement or your account without our prior written consent. We may assign the Agreement, without your consent, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the assets relating to the Services. Any prohibited assignment is void.

23.5 Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, government action, power or internet failures, or failures of third-party hosting, cloud, or AI providers, except for your obligation to pay fees.

23.6 Relationship. The parties are independent contractors. The Agreement does not create a partnership, joint venture, employment, fiduciary, or agency relationship.

23.7 No third-party beneficiaries. There are no third-party beneficiaries of the Agreement, except that the persons protected by Sections 17 and 18 may enforce them.

23.8 Export and government use. The Services are commercial computer software and services. If you are a U.S. government entity, the Services are provided with only the rights given to all other users under these Terms.

23.9 Interpretation. Headings are for convenience only. "Including" means "including without limitation." If we provide a translation of these Terms, the English version controls.

23.10 Notices and contact. We may give you notices by email to the address on your account or within the Services; email notices are effective when sent. Legal notices to us must be sent to legal@getscrape.ai and by mail to: Cwiz LLC (d/b/a Scrape AI), Attn: Legal, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Questions about the Services: support@getscrape.ai.